Effective Date: [10th November 2025]
Last Updated: [20th October 2025]
This Privacy Policy describes how Accra Chic (“we,” “our,” “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://accrachic.com or https://shop.accrachic.com (collectively referred to as “our websites” or “the Site”).
By using our websites, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
Business Name: Accra Chic
Website Addresses:
Main Website: https://accrachic.com
Online Store: https://shop.accrachic.com
Email: [Insert contact email]
Business Address: [Insert full address, e.g., Accra, Ghana]
Data Controller: Accra Chic
Data Protection Officer (DPO): [Insert name or role, e.g., “Data Protection Officer – Accra Chic”]
Contact for Data Protection Matters: [Insert dedicated email, e.g., privacy@accrachic.com]
We are registered and operate in accordance with Ghana’s Data Protection Act, 2012 (Act 843), which governs how personal data must be collected, processed, and secured.
We collect both personal and non-personal data to provide and improve our services.
2.1. Personal Information
When you interact with us, you may provide:
Identity details: name, title, and date of birth (if required).
Contact details: phone number, email address, billing and delivery address.
Account information: username, password, and preferences.
Order information: products purchased, payment methods, and transaction details.
Communication data: feedback, reviews, and customer service messages.
Marketing consent: preferences for newsletters and promotional messages.
When you visit our websites, we automatically collect:
IP address, browser type, device information, and access times.
Referring pages, visited pages, and time spent on each page.
Cookies, pixels, and similar tracking tools (see Section 8).
We may receive limited data from:
Payment gateways (e.g., Paystack, Flutterwave, PayPal, Stripe).
Delivery partners (for order shipping and tracking).
Advertising and analytics providers (such as Google Analytics or Meta Ads).
We process your data based on one or more of the following lawful grounds under Ghana’s Data Protection Act (Act 843) and GDPR:
Consent: when you agree to marketing or optional data sharing.
Contractual necessity: to fulfill your orders and process payments.
Legal obligation: to comply with tax, accounting, and regulatory requirements.
Legitimate interest: to improve our services, prevent fraud, and maintain security.
You may withdraw consent at any time by contacting our Data Protection Officer (see Section 14).
We use your data to:
Process and deliver your orders.
Communicate with you about purchases, returns, or support.
Send promotional offers and updates (only if you’ve consented).
Improve our website experience and personalize your shopping journey.
Maintain business records for compliance and auditing.
Detect and prevent fraud or unauthorized access.
We only share your information when necessary and in compliance with the law.
Your information may be shared with:
Payment processors for secure transactions.
Shipping and logistics providers to deliver your orders.
IT and website hosting partners to maintain site functionality.
Analytics and advertising partners (anonymized or aggregated).
Regulatory authorities when required by law.
We do not sell or rent your personal information to any third party.
All third-party partners are required under contract to:
Use your data only for agreed purposes.
Maintain appropriate security safeguards.
Comply with Ghana’s Data Protection Act and applicable international privacy laws.
Your information may be transferred or stored outside Ghana (e.g., with cloud providers or international processors).
Where such transfers occur, we ensure appropriate safeguards are in place, including:
Data processing agreements with third parties.
Use of countries recognized as providing adequate data protection.
Contractual clauses ensuring your data is handled securely.
By using our websites, you consent to such international data transfers where necessary for service delivery.
We retain your personal data only for as long as necessary to:
Complete transactions and deliver products.
Comply with legal, accounting, or tax requirements.
Resolve disputes or enforce agreements.
After this period, your data will be securely deleted or anonymized.
Our websites use cookies and similar technologies to:
Keep your shopping cart active.
Personalize your browsing experience.
Analyze site performance and traffic.
Deliver targeted ads or promotions (if you consent).
You can manage or disable cookies in your browser settings, but some features of our websites may not function properly if cookies are disabled.
As a data subject, you have the following rights:
Right to access: Request a copy of your personal data.
Right to correction: Ask for inaccurate information to be corrected.
Right to erasure: Request deletion of your personal data (subject to legal obligations).
Right to restriction: Request that we limit how we use your data.
Right to objection: Object to processing for direct marketing or legitimate interest.
Right to data portability: Request transfer of your data to another service provider.
To exercise any of these rights, contact our Data Protection Officer (see Section 14).
We will respond within 30 days as required by law.
We implement appropriate technical and organizational measures to protect your data, including:
SSL encryption for transactions.
Secure servers with restricted access.
Regular security audits and software updates.
Employee confidentiality training.
While we strive for full protection, no system is 100% secure. You use our websites at your own risk.
Our websites are not intended for children under 16 years old.
We do not knowingly collect data from minors.
If you believe a child has provided us with personal data, please contact us immediately to have it deleted.
We may send you marketing messages about new products, offers, or promotions — only if you have given consent.
You can unsubscribe at any time using the “Unsubscribe” link in our emails or by contacting us directly.
Transactional emails (e.g., order confirmations, shipping updates) will still be sent as part of our service obligations.
Accra Chic complies with the requirements of the Ghana Data Protection Commission (DPC), including:
Registration as a data controller.
Appointment of a Data Protection Officer.
Maintenance of records of data processing activities.
Adherence to the principles of data minimization, transparency, and accountability.
Notification of any significant data breaches to the DPC and affected individuals as required by law.
We continuously review our data protection practices to ensure full compliance.
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
Data Protection Officer – Accra Chic
📧 Email: [Insert dedicated email, e.g., privacy@accrachic.com]
📞 Phone: [Insert phone number]
🏢 Address: [Insert physical address, e.g., Accra, Ghana]
🌐 Website: https://accrachic.com
If you believe your data rights have been violated, you may also lodge a complaint with the Data Protection Commission of Ghana via https://dataprotection.org.gh.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons.
Any changes will take effect immediately upon posting, with the “Last Updated” date revised accordingly.
Your continued use of our websites indicates your acceptance of any updates.
